🔒 Privacy Policy

1. Introduction

GoFee ("Company," "we," "us," or "our") operates the GoFee mobile application (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GoFee mobile application (including all related versions and successors).

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

Registration & Account Creation

• Full name
• Email address
• Phone number
• Date of birth
• National ID number (for KYC verification)
• Address
• Government-issued ID (photo)

Financial Information

• Bank account details
• Card information (processed securely)
• Transaction history
• Balance information

Profile Information

• Profile picture
• Beneficiary information
• Contact list
• Payment preferences

2.2 Information Collected Automatically

When you use GoFee, we automatically collect:

Device Information

• Device type and model
• Operating system and version
• Device identifiers
• Mobile network information

Usage Information

• App features used
• Transaction types
• Time and duration of app usage
• Pages/screens viewed
• Clicks and interactions

2.3 Information from Third Parties

We receive information from:

• Payment Partners: Bank and payment gateway partners
• Identity Verification Services: KYC verification providers
• Analytics Providers: Firebase Analytics, Google Analytics
• Fraud Detection Services: Third-party fraud monitoring systems

3. How We Use Your Information

3.1 Service Delivery

• Processing transactions (transfers, payments, top-ups)
• Account management and verification
• KYC (Know Your Customer) compliance
• Fraud detection and prevention
• Security and integrity of the platform

3.2 Communication

• Sending transaction notifications
• Customer support responses
• Important account updates
• Service changes and announcements
• Marketing communications (with your consent)

3.3 Legal & Compliance

• Regulatory compliance
• Anti-money laundering (AML) verification
• Combating financial crime
• Responding to legal requests
• Audit and compliance purposes

3.4 Analytics & Improvement

• Analyzing user behavior
• Improving app features
• Conducting research
• Enhancing user experience
• Identifying trends and patterns

4. How We Share Your Information

4.1 With Your Consent

We share information when you explicitly authorize us to do so.

4.2 Service Providers

We share data with third parties who help us operate GoFee:

• Payment Processors: Banks, payment gateways (Doku, etc.)
• Identity Verification: KYC providers
• Analytics: Firebase, Google Analytics
• Cloud Hosting: Cloud providers for data storage
• Customer Support: Support service providers
• SMS/Email Providers: Communication services

4.3 Legal Requirements

We disclose information when required by law:

• Court orders and subpoenas
• Government/regulatory agencies
• Law enforcement authorities
• Responding to legal claims
• Protecting legal rights

4.4 Important Notice

5. Data Security

5.1 Security Measures

We implement comprehensive security measures:

• Encryption: AES-256 encryption for data at rest
• HTTPS/TLS: SSL/TLS encryption for data in transit
• Authentication: Multi-factor authentication available
• Access Control: Role-based access to data
• Firewalls: Multiple layers of protection
• Regular Audits: Security testing and penetration testing
• Secure Servers: Industry-standard server infrastructure
• API Security: OAuth 2.0 for API authentication

5.2 Your Responsibilities

You are responsible for:

• Keeping your password secure
• Not sharing your PIN or credentials
• Logging out after sessions
• Notifying us of unauthorized access
• Keeping your device secure

5.3 Data Breach Notification

If we discover a security breach affecting your data, we will:

• Notify you promptly (within 72 hours)
• Provide details of the breach
• Recommend protective measures
• Comply with regulatory requirements

6. Data Retention

6.1 How Long We Keep Data

6.2 Data Deletion

You can request deletion of your account and data by:

1. Opening GoFee app
2. Settings → Account → Delete Account
3. Entering confirmation details
4. Submitting deletion request

Note: We retain data as required by law and for legitimate business purposes.

7. Your Privacy Rights

7.1 Access & Portability

You have the right to:

• Access your personal data
• Request a copy in machine-readable format
• Understand how data is used

Request at: privacy@gofee.app

7.2 Correction & Rectification

You can update incorrect information:

• In-app via Settings → Profile
• Contact support at: support@gofee.app

7.3 Deletion (Right to be Forgotten)

You can request deletion of your data (subject to legal/compliance requirements).

7.4 Opt-Out

You can opt-out of:

• Marketing communications
• Analytics tracking
• Location services
• Push notifications

Settings: App → Settings → Privacy & Notifications

7.5 Data Portability

We can provide your data in a standard format.

Request at: privacy@gofee.app | Response time: 30 days

8. Permissions Explained

8.1 📷 Camera

Why we need it: Scanning QR codes for transfers and bill payments

Used for: QR code recognition only

Not used for: Photos, videos, or facial recognition

8.2 💾 Storage

Why we need it: Saving transaction receipts and documents

Used for: Receipt storage and backup

Data stored: Local to your device

8.3 👥 Contacts

Why we need it: Quick transfer to saved beneficiaries

Used for: Beneficiary list management

Your control: You decide which contacts to add

8.4 📍 Location

Why we need it: Optional - detecting where transactions occur

Used for: Fraud detection and security

Your control: You can disable in Settings

8.5 ☎️ Phone

Why we need it: Caller ID verification

Used for: Device identification

Your control: Automatic, no action needed

9. Third-Party Services

9.1 Firebase

• Purpose: Analytics, crash reporting, cloud messaging
• Data: App usage, crashes, push notifications
• Privacy: firebase.google.com/support/privacy

9.2 Google Analytics

• Purpose: User behavior analysis
• Data: Usage patterns, device type, location
• Privacy: policies.google.com/privacy

9.3 Payment Partners

• Doku: Payment gateway processing
• Bank Partners: Transaction settlement
• Each has: Own privacy policy

9.4 Identity Verification

• KYC Providers: Document verification
• Data: ID documents, facial biometrics
• Security: End-to-end encrypted

10. Children's Privacy

10.1 Age Restriction

GoFee is intended for users 18 years and older. We do not:

• Knowingly collect data from children under 18
• Market to children
• Store children's data

10.2 Parental Controls

If we learn we've collected data from someone under 18, we will:

• Delete the data immediately
• Notify the parent/guardian
• Terminate the account

11. Regulatory Compliance

GoFee complies with:

12. Changes to Privacy Policy

We may update this Privacy Policy occasionally:

• Updates posted: On this page with new date
• Major changes: Email notification sent
• Continued use: Means acceptance of new policy

13. Contact Us